Venue access

Step free access

Our New Wolsey Theatre Café & Bar, box office, auditorium and NW2 building are all accessible from nearby carparks . The entrance to the main building has automated doors.

In the auditorium, Row C and Row K have step free access. Row K is accessible via the lift. There are steps between all other rows.

Wheelchair users

There are six spaces available for wheelchair users in our auditorium, four in Row C (two on each end) and two in Row K (one at each end). All of our wheelchair user positions have a seat for one assisting companion next to them.

Ear defenders and cushions

Both ear defenders & additional cushions are available to customers who might find these useful. Ear defenders can be borrowed from the box office, with cushions being available opposite the downstairs bar.

Both are available free of charge but in limited numbers and on a first come, first serve basis. We will need to take your booking name and seat number for the use of the Ear Defenders.

Audio Description, enhancement and hearing loops

We provide audio description on all New Wolsey Theatre produced shows, as well as selected other performances from touring companies. Audio description is available via a headset.

Audio enhancement is available via a headset on all shows, available from the box office.

We also have a hearing loop system. To use this service you will need to collect a pack from the box office so you can connect to your hearing aid.

Please let our box office team know when you book your tickets, that you will be requiring the use of these facilities. Discounted tickets are available for Audio Description users.

Toilets

We have two accessible toilets, one on the ground floor which is to the left as you enter the building, on the corner, opposite the downstairs bar. The other is situated at the entrance to Door D, across the other side of the upstairs bar as you exit the lift.

Our accessible toilet downstairs our both toilets upstairs are gender neutral.

Low level access

Both our downstairs Café & Bar and box office have low level access.

Guide dogs

Guide dogs are welcome throughout the building and, if you prefer, we will happily look after your dog whilst you watch the performance. Please let the box office know in advance if you can.

Buggies & Prams

Due to limited space, buggies, prams, and car seats cannot be brought into the auditorium during the show. We have space in our foyer for these to be stored during the performance. Please speak to a member of staff if you require any assistance

NW2 building

Our NW2 building features step free access to the participation space, office, meeting room, and Changing Places facility.

Both accessible toilets, as well as one additional toilet upstairs are gender neutral.

Baby changing facilities are available in both male and female toilets downstairs.

We have a Changing Places facility in our NW2 building across from the main theatre. If you require the use of this, please speak to a member of staff who will be able to assist you.