Are you a dynamic and customer-focused professional with a passion for working with the public?

We are seeking a friendly and welcoming Box Office Supervisor to lead our ticketing operations and help us create unforgettable experiences for our visitors.

This is a full-time permanent role, working 40 hours per week. Working hours will vary and will include some evenings and weekends. The Box Office is open Monday- Saturday 10am to 6pm, extending to 8pm on days there is an evening performance.

Key Responsibilities:

  • Manage the day-to-day operations of the Box Office
  • Provide regular reporting and analysis on sales and customer feedback to help us better understand our audience
  • To collaborate with the Sales Manager on setting up events and ensuring compliance with GDPR regulations in handling customer data.

What We’re Looking For:

  • A confident problem-solver with experience of working with the public
  • Someone who is self-motivated and happy to work independently
  • Excellent communication skills and the ability to deal with people with confidence and warmth
  • A welcoming and inclusive attitude

We’d love applications from people of all backgrounds, especially from Black, Asian and ethnically diverse backgrounds, those who identify as D/deaf and disabled people, neurodivergent people, members of the LGBTQIA+ community and those from lower socio-economic backgrounds. We are up for exploring support and development needs and will make reasonable adjustments to enable applicants to participate in the selection process, and for the successful applicant to carry out their role.

If you need us to make any adjustments to allow you to fully participate, would like an informal and confidential discussion about the position, or if you would like any information in a different format please contact Lucy Parker lparker@wolseytheatre.co.uk or 01473 295900

The deadline for applications is 9am, Monday 7th April 2025

Interviews will be held at the theatre on Friday 11th April 2025

We will reimburse reasonable travel expenses for candidates to attend an interview.

How to apply:

  1. Complete an application form
  2. Complete our Equality, Diversity and Inclusion Monitoring Form

Please download the Recruitment Pack (below) for further details including the Job Description and Person Specification.

If you would rather have printed copies of the application form or recruitment pack, please get in touch.